Returns and Exchanges
Returns and Exchanges
We do NOT refund for change of mind or incorrect size.
We will exchange or issue a store credit on unworn or undamaged products purchased online within 14 days of order date.
We reserve the right to decline an item if the return was made after 14 days.
If you would like to return goods for a store credit note, then please ensure:
- The product was bought at full price
- The product is not worn
- Retrieve your order number (you can find this on your confirmation email)
- Footwear to be returned in its original condition, in the packaging you received it in.
- Clothing & accessories are to be returned in original condition with tags attached.
- The returns form you received with your order needs to be filled out and included when returning an item.
Any item that is not in suitable condition will be returned to you at your cost.
Note: Sale items cannot be returned or exchanged so please choose carefully.
You’ll find a ‘Returns Form’ included in your parcel.
Please complete the form by ticking the appropriate boxes and return back to us with your goods you are returning.
Please also attach a proof of purchase. Your original purchase order is sufficient.
We recommend returning your order via a trackable service as Kendells cannot take responsibility for any lost or missing items that are being returned to us.
Exchange
If you need to exchange for another size, please make contact via email (click to email) to arrange for another size. Is this needed??
If you wish to return to us for an exchange of size, please fill out the Returns Form that you received with your original order, noting the size that you wish to exchange the order for. If it is not in stock, we will notify you via email and process a store credit note.
Please allow 4-7 business days to process your exchange and another 2 -3 days for delivery. We will notify you of your new tracking details.
If you are wanting to exchange the size, we recommend returning your order via a trackable service as Kendells cannot take responsibility for any lost or missing items that are being returned to us.
Customers are responsible for the cost of postage and handling on returning any purchases, which is non-refundable.
Credit Note
Kendells will not refund for change of mind or incorrect sizes, we will only exchange or issue a store credit note.
Once the product has been received back to Kendells in its original condition, please allow 2–4 days for the Store Credit Note to be issued.
If you wish, Kendells will email/text a copy to you so please ensure you provide your email address and your phone number.
Note: Any items purchased on SALE CANNOT be exchanged, so please choose carefully.
WHO GETS THE CREDIT NOTE IF I RETURN A GIFT?
We only offer a Store Credit Note on a correctly returned item that was given as a gift. It will be issued to the original purchaser.
Please provide:
- Name
- Address and
- Phone Number of the original purchaser so we can issue it.
The goods will need to be returned within 14 days of purchase date.
You will find a Returns Form and an invoice in your delivery box. Please complete the form ticking the appropriate boxes and return back to us with your goods.
We recommend returning your order via a trackable service as Kendells cannot take responsibility for any lost or missing items that are being returned to us.
Faulty Goods
We take care in our products ensuring that they are of a high quality. However, if you find that any product is faulty, we will endeavour to resolve this issue with you.
Returns will be accepted for products purchased from our Online Store if they are faulty. However, you will need to provide proof of purchase (which includes your invoice, credit card statement or other payment statement).
Online store purchases claimed as faulty will need to be sent back to Kendells for an official assessment by the quality assurance team. Customers will initially be responsible for shipping and handling charges for any returns of faulty product, however this amount will be refunded to your account or added to the Store Credit Note once the product has been received and quality assessed.
Please ensure you provide a delivery receipt with any charges to ensure this can be processed.
Please allow 3-7 days for the goods to return to us and 2-3 days for an assessment of the goods.
You will find a Returns Form and an invoice in your delivery box. Please complete the form ticking the appropriate boxes and return back to us with your goods.
We recommend returning your order via a trackable service as Kendells cannot take responsibility for any lost or missing items that are being returned to us.
We provide three return options for faulty products:
- Replacement
- Store Credit Note
- Full refund to your account that you used to purchase the goods.
You can contact us via email (click to email) or phone 02 6962 3137 between 10am – 4pm EAST.
Please Note: Leather is a natural product and it can change from hide to hide, so there may be some variations such as textures, markings or blemishes. These are not considered faults but unique leather qualities and are signs of genuine leathers.
Linens and natural fibres can also have slight imperfections that are not faults but are part of the material as a natural fibre.
Please also be aware that most photos of goods are as close as possible to the product but there maybe slight differences in colour especially.
Contact for online queries
Phone: 02 6962 3137
Address: 296 Banna Avenue, Griffith NSW 2680
Hours: 10am – 4pm, Monday to Friday